A strong team culture is an integral part of successful ventures. A motivated team can translate into better work productivity, increased product quality, enhanced customer support and overall office spirit.
Benefits like these are the reasons that the best places to work are those that foster team culture. (Work-life balance and a healthy work environment are close offshoots.)
For examples, consider a list titled "Baltimore's...
As much as you might want to hold one-on-one meetings with each employee at your company, at a certain point, those meetings become unrealistic. That’s why we asked 13 entrepreneurs from Young Entrepreneur Council (YEC) the following question:
“What system do you use to check in with employees as your company gets too large for one-on-one meetings every week?”
Here’s what YEC community members had to say:
“I love Trello. It...
0141By Chad Brooks
Despite common beliefs, hiring overqualified employees isn't always harmful to your business, new research suggests.
Although it has long been accepted that hiring overqualified employees is detrimental to an organization, new research finds that there are ways to negate the negative impact, according to a study recently published in the Journal of Applied Psychology.
The key to seeing benefits from overqualified employees is hiring them...
037 by Rieva Lesonsky
What are customers’ most common and biggest gripes about customer service? Consumer Reports National Research Center conducted a survey to find out. Consumers were asked about their experiences with customer service in the past year and what complaints they had. Here are their top answers (customers were allowed to choose multiple options):
Can’t get a person on the phone: 75 percent
Rude or condescending salesperson: 75...
015By Brittney Helmrich
Age may be just a number, but if you find yourself in a leadership position where you're managing employees who are older — and potentially more experienced — than you, your job can feel pretty tricky at times. You've been given a leadership position for a reason, but qualified as you may be for your role, questions and doubts about how to motivate your team or deal with conflicts can still arise due to age differences.
So, as a...
011By Chad Brooks
There is a good chance you don't know your employees as well as you think you do, especially when it comes to the perks they crave, new research finds.
Employers and employees have different views on which benefits are most valuable, found a study from Robert Half. Specifically, 39 percent of executives said health and wellness benefits are the perks their workers want most. However, just 16 percent of employees said they value those benefits...
08By Chad Brooks
While frontline workers have long faced the prospect of machines replacing their jobs, managers are now being forced to confront the same possibility.
With intelligent machines and cognitive computing now capable of handling more upper-level jobs, managers will need to display a different skill set in order to prove their worth, according to a study from Accenture.
The study's authors believe that many of managers' daily tasks — planning and...
During a seven year stint providing training in the entertainment industry, one of the challenges was extremely high turnover. Inexperienced employees, with only a few weeks of experience, were promoted to supervisory positions. Even though the company provided extensive training, it was spread out over months and competed with the organization’s culture for successful application.
The new managers exemplified some of the common mistakes of...
Millennials are poised to drive the future of business. The 53.5 million-strong millennial workforce has risen rapidly and surpassed Generation X to represent the largest share of the American workforce. Millennials offer truly unique skills and fresh, innovative ideas. They are highly educated, adaptable, tech-savvy and quick learners. Their skills and attitude are crucial for businesses seeking to innovate, compete successfully and...
Think about the worst boss you ever had. Remember what it felt like to go to work every day, knowing you had to report to someone who didn’t value your contributions and didn’t respect you as a person.
Now, think about the best boss you ever had. The person who was tough but fair, and who made you feel like your work mattered.
Reflect back on your performance under both of those people. Where did you shine and where did you struggle?...
05By Chad Brooks
To remain successful for multiple generations, it's critical that family businesses have a solid succession plan in place.
For a smooth leadership transition that allows for continued growth and innovation, family businesses need to begin laying the groundwork for the succession process long before it is needed, according to a new study from EY (an assurance, tax, transaction and advisory services provider) and Kennesaw State University.
In kindergarten, there was the game of telephone -- which may have happened in high school for some. A message was sent from the leader and shared quietly from one person to another with the goal that the last message received equaled the initial message sent. But what typically happened? The message sent was never, ever the message received.
Now, apply this concept to the organization, where 5-year-olds aren’t running the show (although...
There are so many things mistaken for good company “culture” these days. Businesses are celebrated for allowing employees to come to work in sweats and for doling out free lunches. But that all-you-can-eat organic food at the company cafeteria or nap pods (they do sound great) could just be masking the sad state of the company culture that lies beneath. While these creative perks can foster a great work environment, there usually...
The importance of "company culture" is getting a lot of attention these days, especially in the startup world. Tech giants like Google have made a name for themselves by offering unique, sometimes luxurious benefits to their employees, while small, nimble startups are changing the rules of office culture, with perks like unlimited vacation time and flexible hours.
Even simple cultural components, like a set of common values or a...
08Heather R. Huhman
Every new hire counts.
But when employers fail to implement a thoughtful hiring process, they can make some costly mistakes. In a 2013 study by CareerBuilder, 27 percent of U.S. employers surveyed reported that a bad hire cost their company more than $50,000.
Too many employers are careless during the talent acquisition process. Here are eight mistakes that hiring managers should avoid:
1. Discussing candidates in...
It’s common for job candidates to be anxious during the interview process. The pressure of having the perfect resume and giving the best answer to each question can get to even the most confident job seeker. But maybe employers should be getting nervous as well.
In 2015, LinkedIn surveyed more than 20,000 employees worldwide. When it came to the interview process, 83 percent said a negative experience could change their mind about...
Sustained business success doesn't happen in the absence of an outstanding culture. Can a company achieve short-term wins without one? Yes. In fact, such wins might even mask the fact that your office culture calls for work.
But in the long haul, every business needs people to make it run. And, in particular, every business needs happy people -- meaning a team that works for more than just a paycheck. Organizations with happy...
You’re likely already familiar with Simon Sinek’s branding concept that he introduces as “the world’s simplest idea,” or The Golden Circle. While you may have embraced this concept on some level in developing your overall company brand, you may want to consider just how much it could also give you an advantage in today’s global battle for the best talent.
According to Manpower’s 2015 U.S. Talent Shortage Survey, a full...
Attaining, training and retaining top talent isn’t easy, especially in today’s information age when immediate feedback and an over-stimulation (in the electronic sense) lead the way. Convincing a new prospect requires not only charm, charisma, and influence but also tangible and intangible rewards that people can expect to receive upon joining the workforce.
The 2015 list of best companies to work for is out, and it includes...
Some organizations, attempting to deal with shortages of candidates and much needed skills, are implementing “fast track” hiring. From my perspective, it’s come about 15 years too late. It has been needed for a long time. But because it’s now an emerging trend, it’s important to examine the implications for candidates.
Related: How Hiring Managers Make Decisions
Several years ago I was making a presentation to an audience of...
06Dan S. Kennedy
What I’m about to describe is enormously rewarding and admittedly difficult, but finding the “Good Enough Spot” (GE Spot) is essential if you really want your business to succeed. Here's how you can use each of your four roles as a business owner to help you figure out how you can be "good enough" to bring in the business.
1. Leadership role.
Your role here is to figure out exactly what your customers value most vs. value least...
123by Gregory Shea and Cassie Solomon
If an organization needs to undergo significant change, that’s a leadership issue, right? Old dogs will learn new tricks when the lead dog — or ape, or penguin, depending on the management fable of the moment — shows them off. Leaders need to craft compelling elevator speeches, relentlessly deliver the message of change, and above all, walk the talk.
That is all well and good for animal packs, and it helps with...
07By: Langdon Morris
Probably the single greatest threat to most small businesses is “concentration risk,” also known as “keeping all your eggs in one basket.” In this chapter excerpt of of The Innovation Formula Langdon Morris discusses innovation portfolio design, and how it translates the goals and intents of your aims and strategy into a set of risk-managed innovation projects.
By definition, business involves risk, and managing that risk well...
At age 28, I was promoted to vice president at a PR firm. Shortly after, I was tasked with closing our staff retreat with a talk. It was a tough task because it’d been a tough year. People were weary.
Related: How To Manage Without Being Mean (Is It Possible To Not Be Pushy?)
I prepared a thoughtful, motivational speech to remind everyone why we were there in the first place and why, despite our challenges, we were lucky to work with...
More than a year after Hurricane Sandy pummeled the East Coast, homeowners and businesses are still in the process of rebuilding and recovering from the storm’s damage. Unfortunately, many of those affected by Sandy have found it’s taking longer than expected to receive the funds they need to get back on their feet. In many cases, the expected source of those funds is an insurance company.
While it’s easy to demonize insurance providers for not...
Managers may come up with dozens of reasons as to why they shouldn’t delegate a specific project – or at all – to their team members.
Here are the eight myths about delegation:
1. I don’t delegate because my team can’t handle the task.
In reality, the reason your team may not be able to handle the task is because you haven’t delegated it to them. Assume they will succeed and they probably will. It may be rough at first, but the...
013 by Shubhomita Bose
Small businesses are desperate to retain their employees and, as the popular adage goes, desperate times call for desperate measures.
Many small businesses are devising creative ways to combat attrition because they are afraid of their employees leaving.
From providing educational assistance to sponsoring a free trip anywhere in the world, small businesses are dangling a number of fringe benefits to entice workers....
Picture a new hire walking into an unfamiliar place full of people they don’t know with only an office map and a heavy handbook for guidance. They feel nervous, isolated and lost. They’re not sure how to act or who to turn to for help.
Onboarding can be a lonely but it doesn’t have to be a solo venture, and HR professionals aren’t the only ones with the power to make the new kid on the block feel comfortable. Existing employees...
010by Rob Taub
Many companies today promote building teams over individuals; respecting the entry-level mailroom clerk and the top salesperson equally. They consider failure the beginning not the end of developing talents and careers and “Values” are not fads.
Still, in other companies, you will find a lack of esprit de corps where departments operate as fiefdoms and do not work in partnership with one another; where leadership is assigned not earned; where...
014by JP George
A fear of failure could be holding back your business.
If the people on your team are worrying about being ridiculed or blamed for independent creativity or the downfall of an entire project, they are likely to hold back their ideas and stick to completing projects in the same way over and over again. In comparison, people who work in an office culture with no fear of failure feel free to bounce ideas around, which helps generate new practices,...
011by Michael Diehl
What if you could see just a little bit further into the future? Looking ahead – even by just a few seconds before the rest of the world – would give you an enormous advantage in both your life and your business.
Consider an organization caught up in reacting to markets. Like many businesses, its finance functions pull independent data from incompatible systems. There’s no way to react until that data is normalized, collated, and...
08By Nicole Fallon Taylor
Bosses and employees alike often see performance reviews as a necessary evil. Workers fear hearing their performance is inadequate, while managers struggle to find the best way to balance praise and criticism. But regardless of how a boss feels about putting his or her staff under a microscope, regular performance reviews are an important and constructive way to evaluate the contributions an employee is making to the company.
Yesterday was a long day for Dawn and Jeff. Along with the rest of the sales team, they spent five hours learning about a new software supposed to make their jobs easier.
Although a little burned out from all the information they had to process, Dawn and Jeff return to work, excited to use what they’ve learned. They sit down at their desks and open up the new software on their computers. After a moment, Dawn turns to Jeff with a blank look on her...
07By Chad Brooks
Though too much conflict on a team can hurt performance, certain types of opposing views can be beneficial, new research finds.
Teams with one employee who is able to subtly present an opposing view perform better than teams with members who all agree, according to a study set to be published in an upcoming issue of the Journal of Applied Psychology.
"A devil's advocate in a team can help team members to more deeply process information,...
The digital space is changing the face of traditional retailing as we know it: Brick-and-mortar retailers face a steady uphill climb as they compete for consumer dollars against incumbent digital giants like Alibaba, Amazon, Rakuten and Apple. And customers are more savvy than ever because they’ve begun to really understand the pricing and markup landscape, some of which the influx of overseas suppliers has helped propagate,...
While the popular contention that “there are no stupid questions” is nice to hear (especially after asking a stupid question), it’s not exactly true. Let’s face it. We’ve all heard plenty (and I mean a lot) of dumb questions, and unfortunately, they typically come from dumb people who are not necessarily “terrible at life” but perhaps just suffering a momentary lapse in brain activity (I know I have).
If you look at what...
04by The Young Entrepreneur Council
Good news — you’re growing. But you want to make sure your team feels comfortable and can do their best work in your space. That’s why we asked 14 entrepreneurs from Young Entrepreneur Council (YEC) the following question:
“What is your top tip for finding office space when your company has outgrown its current location?”
Here’s what YEC community members had to say:
1. Talk to Your Property...
Here’s some tough news for companies seeking to hire strong new college graduates: Recruiting competition, already fierce, is only going to intensify. The National Association of Colleges and Employers reports that college hiring will rise nearly 10 percent this year.
Increasingly, firms competing for high-caliber collegiate talent against consultancies, financial services firms and technology, media and healthcare companies...
08By Brittney Helmrich
Looking to grow your sales team? Your sales representatives are often the first people new clients will associate with your business, so you need your sales division to be on point. And finding high-quality employees isn't always easy.
If you're having trouble assembling a team of rock star sales reps, you may want to re-evaluate your recruiting strategy. Tweaking the way you run interviews and test out candidates can make a huge...
013By Chad Brooks
When employees work in groups, they are best served by focusing more on how they can benefit others, and not just themselves, new research finds.
When team members are motivated more to help others, even at the expense of their own performance, their teams perform better, a study recently published in the Academy of Management Journal found.
This type behavior is defined as prosocial motivation, which highlights the social aspect of work by...
Most founders have two stakeholders to please: customers and employees.
While that sounds easy enough, it isn’t always simple. There are times when the best interest of a customer is at odds with that of an employee. For example, imagine an upset customer who is becoming demanding of an employee. How do you solve this? Is the customer always right? It begs the question: Which group is more important to management? This question is...
014By Chad Brooks
Despite what you may think as a boss, there's a good chance your employees don't have much faith in you, new research finds.
Just 40 percent of workers said they have a high level of trust in their individual bosses, or in their organization as a whole, according to a new study from Interaction Associates, a workplace performance improvement company.
The research shows that trust, which researchers define as the willingness to accept...
It’s very frustrating to me, the inane and insane fear of “Millennials.” Sure they’re young, inexperienced, born in a world of swiping, touching and social connectivity. But “Millennials” have a lot to learn from older professionals as well. How to shake hands, clearly communicate verbally or written. How to lead and be led and more.
There is so much focus on Millennials as increasingly they are the ones who will be working for us and who we will...
A friend once told me his coach said, “I yell at you because I know you have potential. When I stop yelling at you, start worrying.” While that type of coaching might work for some, it never resonated with me -- nor the athletes I’ve coached.
Prior to starting CoachUp, I was a private coach and before that a professional basketball player. I credit the way I approach coaching and criticizing -- on the basketball court and...
Business leaders understand that employees are the greatest asset their company has, making attitude the greatest determinant of success. Wise business leaders focus on what is “right” in their company and in their employees. Using intimidation and uncertainty to spurn productivity yields limited, temporary results. That type of coercive motivational approach is totally counterproductive in the long term. A workplace imbued with a positive mindset has the...
Times change, and so do industries. In order to keep up with this ever-evolving world, business professionals everywhere must be flexible and versatile when it comes to their skills and knowledge. A professional must redefine himself/herself on a constant basis and he/she must always be willing to learn new things: in the end, one can never know enough!
Having said that, here is a brief overview of the top skills employers want their employees...
Public relations is something that anyone running a business should always keep top of mind. Case in point: A wonderful business trip I took to Puerto Rico last week was tarnished by a disastrous experience with American Airlines.
The problem occurred with my return flight: Apparently, the airline was having computer issues but failed to communicate these issues openly and honestly with those of us in Puerto Rico waiting to fly to...
When we are loyal to a product, service or company, we want them to do and be their best. Sometimes, we even share our thoughts in hopes that they will take our ideas or suggestions as what they are: thoughtful ideas for improvement.
Have you ever wondered if your favorite brand hears you? Or, as a small business owner and keeper of a brand, have you ever wondered how you can help your customers feel heard and valued? Here are a few ideas from Michigan State...
Are your sales and marketing teams willing to go to bat for one another? For many organizations, the answer is an emphatic “no.” While both entities play an important role in moving the business forward, they often fail to see each other’s value.
Studies show that sales and marketing misalignment costs business-to-business companies at least 10 percent of revenue per year -- that’s a hefty paycheck you could be...